Privacy: Very simple — we don't sell or divulge any information about our customers to anybody, neither email address nor any other contact information or order details. During purchase your credit card info is entered on a secure site hosted by InternetSecure. We don't receive your credit card number from them.

Returns: Because each book is personalized to a particular person, we cannot accept returns. However if a book is damaged in shipping or there are errors in the personalization we will gladly send a replacement.